WEDNESDAY | DECEMBER 28 | ALL DAY | EXHIBIT HALL A

CX INNOVATION IN 2021

Connect with industry thought leaders in customer experience and learn about the latest CX trends and insights. 

  • Ad Spend Automation

  • Omnichannel Engagement

  • Journey Optimization

  • Attribution – BI & Analytics

 

Visit https://acuerdo.io/events/cxtour/ for more details.

Agenda:

10:00am

The worst customer experience is no availability and that is no joke. Protecting your brand starts with using adaptive technology leveraging AI. Learn how Bigleaf has built a connectivity foundation that adapts to the variability we have learned to expect in the COVID era and beyond. This is a no miss session for those architecting their business to perform and survive.

11:00am

If you are not a digital first organization, you are NOT, or will be soon. Customers expect immediate engagement on all matters “them”, and that cuts across generations, either business, or consumer. Listen to Frank and Adam breakdown the technologies that are the digital door step for customer experience engagement and how that may be our differential advantage.

1:00pm

Some things never change. Buying technology can be a tricky process and with today’s market of industry leaders, innovators, and startups, the process is disruptive and confusing at the very best. Learn how RingCentral has moved into the position of being the most stable, capable, and innovative cloud communication provider, as evidenced by...well, every analyst on planet earth!! Don’t miss how you can adopt this technology, put your company in the best position to win, all while knowing you bet on the right company

2:30pm

COVID killed the corner office and now it is time to get strategically serious about architecting how we work. Join in the working session to see how you can avoid random acts of digital, the killer of all things “better”. We are bringing the brightest minds to this panel with Kyle, Justin, and Chris. It’s gonna get real.

Thank You to Our Sponsors:

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