9:00am

LIVE on Linkedin w/ Frank & Kyle

10:00am

YOU CAN’T CONNECT AND IT WON’T WORK , Chris Powers (BigLeaf)

The worst customer experience is no availability and that is no joke. Protecting your brand starts with using adaptive technology leveraging AI. Learn how Bigleaf has built a connectivity foundation that adapts to the variability we have learned to expect in the COVID era and beyond. This is a no miss session for those architecting their business to perform and survive.

11:00am

DIGITAL KILLED THE RADIO STAR  Frank Rogers (Acuerdo) & Adam Gottfried (RC) + (NICE CXone)

If you are not a digital first organization, you are NOT, or will be soon. Customers expect immediate engagement on all matters “them”, and that cuts across generations, either business, or consumer. Listen to Frank and Adam breakdown the technologies that are the digital door step for customer experience engagement and how that may be our differential advantage.

1:00pm

YOU WON’T GET FIRED FOR BUYING THIS Justin Clark (RingCentral)

Some things never change. Buying technology can be a tricky process and with today’s market of industry leaders, innovators, and startups, the process is disruptive and confusing at the very best. Learn how RingCentral has moved into the position of being the most stable, capable, and innovative cloud communication provider, as evidenced by...well, every analyst on planet earth!! Don’t miss how you can adopt this technology, put your company in the best position to win, all while knowing you bet on the right company

2:30pm

10 WAYS TO F*UP THE HYBRID OFFICE (RC/Bigleaf/NICE/Acuerdo)

COVID killed the corner office and now it is time to get strategically serious about architecting how we work. Join in the working session to see how you can avoid random acts of digital, the killer of all things “better”. We are bringing the brightest minds to this panel with Kyle, Justin, and Chris. It’s gonna get real.